Steven R. Miller’s Resume

Qualifications Profile

Solutions-oriented Automotive Investigator with extensive experience and expertise in compliance investigation utilizing covert undercover operations and video surveillance.

A legal expert in both State and Federal Court.

• Seasoned at forensic investigation of automotive repairs through inspections of hundreds of vehicles and thousands of repair records, repair invoices, review of automotive records for compliance with applicable laws and regulations.
• Performed numerous undercover and video surveillance operations, interviewing witnesses, and taking statements.
• Highly skilled in issue spotting automotive violations, preserving evidence for legal actions.
• Have been designated and qualified as Automotive Expert by The Office of Attorney General and numerous District Attorney’s offices.
• Testified as an expert witness in well over 100 Civil, Criminal, and Administrative court cases.
• In-depth knowledge of Automotive Technology including Bumper to Bumper repairs, including engine, transmission, electrical diagnosis, Advanced Engine Performance, and auto body.
• Loyal and ethical team player with outstanding interpersonal and communication skills, proven ability to maintain privacy and confidentiality of sensitive matters, documents, and materials.
• Highly skilled in fast pace rapidly changing environment, with tight time constraints and deadlines.
• Proficient in Microsoft Excel and Word.

Education, Licenses and Certifications

• Associate of Science Degree in Automotive Technology from Cypress College. Current Chief Auto Body Master Auto Body Technician.
• Former Master ASE (Automotive Service Excellence) technician certified in engine repair, automatic and manual drive train, axles, suspension, steering, brakes, electrical, heating ventilation and air conditioning.
• Former State Licensed Smog Check Test Only Technician, and former Brake and Lamp Adjuster.

Professional Experience

• Self-employed Automotive Expert (2018 – current).
• State of California / Dept. of Consumer Affairs, Bureau of Automotive Repair (1990 – 2018).
  • Smog Check – Investigations of suspected Automotive Repair fraud using video surveillance, covert undercover sting operations and Testified as Expert Witness.
  • Auto Body – Automotive Insurance Fraud Investigator, inspections, consumer complaints and investigations of suspected Insurance Fraud.
  • Completed hundreds of successful investigations and met critical deadlines for projects and outcomes.
  • Frequently acted as lead/technical resource person while independently investigating complex cases.
  • Provided technical information and guidance to other investigators during formal and consumer complaint investigations; assisted in prioritizing workloads and obtaining proper equipment.

• Bumper to bumper Automotive Technician – Theodore Robbins Ford, Costa Mesa, CA (1988-1990)
• Automotive Technician – Toyota of Garden Grove (1987)
• Full service Automotive Technician – Sears Automotive Service Center, Buena Park, CA (1982-1987)